Is it secure to purchase from your Website?

DrFone.NET is a McAfee secured website. Whenever you are browsing our website, downloading Dr.Fone or purchasing it from our website, your privacy is guaranteed by us. SSL encryption is applied to protect all the data and information you provided for the processing the orders.

SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html

McAfee: http://www.mcafee.com/us/

Wondershare created Dr.Fone in 2012. We are affiliated with Wondershare to sell Dr.Fone here, for a more attractive price. Established in 2003 and located in Shenzhen, adjacent to the international financial and trade center Hong Kong, Wondershare has extended its business worldwide, consistently dedicated to satisfy customers with diversified consumer software products and services.

What is your Refund policy?

You can downloaded Dr.Fone free trial version from its official website or from DrFone.NET. By using these “try-before-you-buy” versions, you can make sure whether Wondershare's software is compatible with your computer and can suit your need before purchasing the full versions.

Due to the automated way that orders are processed and fulfilled, once an order is processed and the registration details and download instructions are issued, it cannot be canceled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
• You purchased the so-called “wrong” product, and you purchased the “right” product from another company.
• You changed your mind after placing an order.
• You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
• Refund for part of a bundle.
• You failed to receive the registration code for the product, and didn’t try our “Registration Code Retrieval” wizard.

Accepted Circumstances
• You purchased a wrong product, and then purchased the right product from Wondershare within 30 days. We can refund you for the wrong product.
• You’ve been double charged due to the system problem of the third party payment platform.
• The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
• You never received the registration code of the product from us, and even failed to retrieve the code from our “Registration code Retrieval” wizard or got no response from our support team after reporting this to us.

Once your refund is issued, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.

What is your Upgrade Policy?

Wondershare provides free life-time updates for Dr.Fone if you have purchased and registered Dr.Fone. You can go to our Support Center to retrieve the latest download address and registration code.

Is there anyway I can evaluate Dr.Fone before purchasing?

Wondershare provides the free trial version for Dr.Fone online to help customers have a clear idea about the software before purchase.

In general, most trial versions have no functional difference from the registered versions. Wondershare provide trial versions with different restrictions on different products.

Just download the trial version on our website to evaluate it, if you have any query, please feel free to contact Wondershare.

After you place the order successfully, you'll receive the registration code to remove the limitations of trial versions.

When can I get my money back after the refund request is approved?

Once your refund request is approved, it will take 3~5 business days for the credit to appear on your account. Sometimes during holidays it may take longer but it is not expected to take over 14 days.

Please allow 3 – 5 business days from this date for the credit to be applied to your account. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge. If you are unable to locate the applied credit, please contact the issuing bank for further information regarding when it will be applied.

How can I know if my order is processed successfully or not?

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: SWREG, RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.

You can go to the following links to confirm whether your order is successful or not:


If your order is successful, but you have not received the registration e-mail after 12 hours, you can try to retrieve the registration code information from our support center. If it still failed, please contact our support team.

Note: To get prompt and specific support, please provide the Order Number and the email you used to place your order or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.

How do I pay for the product with my bank card/credit card?

Please follow these steps:

1. Click Buy or Buy Now on the product page of our website, and you will see a product list page pop up.

2. Check the list to make sure that you select the items you want. Please notice that Extended Download Service is provided by the payment platform Swreg/Regnow. With Extended Download Service, you can download the program if you lost the download link. However, we, as a software provider, also provide the service to you, what’s more, it is free! If you don’t need this item, you don’t have to buy it.

3. Click Secure Checkout, and the Web page will lead you to next page. Fill in your card information on the page, and follow the on-screen instructions to complete the order.

How can I get rid of Extended Download Service I do not need while placing the order?

If the order is placed on REGNOW Order Form, you can remove the Extended Download Service or other items by selecting the corresponding checkbox in the Remove column, and click Update. If you need a CD backup, please click ADD To CART button on the right-corner to add it.

By the way,Extended Download Service is charged by our payment platform, not by us. It enables you to download your purchased software version again in case of computer crash, virus, etc. You can view the detailed introduction of Extend Download Service form the website of SWREG here( https://usd.swreg.org/eds.html ). While you will receive the update email for lifetime and retrieve the registration code for free.

How to get refund for tax?

If you want to get a refund for tax, you need to contact payment platform directly for the tax exemption issue. For a tax exempt entity, you need to fax your Certificate of Exemption form which proves tax exemption to fax numbers and you will get the refund for sales tax within 1-2 business days after the receipt of the fax.

Fax numbers are as follows- all are toll free unless marked with a *. If your country is not listed, please fax to the USA number +1 (866) 219 9380

USA (888) 219 9380 (toll free)
Canada (866) 723 3438 (toll free)
United Kingdom +44 1159 541111*
Australia 1800 013971
Belgium use UK number
Finland 0925 360011 *
France 0800 917034
Germany 0800 1808295 Ireland 1 800 509147
Italy 800 781703
Netherlands use UK number
New Zealand 0508 555300
Portugal 800 844030 Spain 900 95 8968
Switzerland 0800 835132
Sweden 0207 94125
UK +44 1159 541111*

RegNow: accounts@regnow.com